Yesterday Keith and I went into the hospital to meet with the managers with regards to the treatment that mum has received. I think its fair to say that they were very apologetic and kept repeating just how sorry they were that it had happened, they had new processes in place to reduce the risk of understaffing. All very well but it has happened again since and I have no doubt it will happen again. No amount of apologising can repair the damage that they have done as far as we are concerned.
There is an article in today's Daily Mirror, page 21 about Mum. Again the trust apologise, but its simply not good enough it should never have happened in the first place. What I want to come out of this is an understanding that elderly people should be treated with respect and dignity. It did make me smile yesterday when they tried to tell me that they were having problems attracting staff, we are only in the middle of the biggest recession since who knows when and there are millions of unemployed people and they can't recruit essentially unskilled carers to work for them, simply unbelievable and another obvious lie.
We will continue to battle on until we get a result that we are happy with and an undertaking that they will sort themselves out.
Just remember one day if you are lucky enough you too may be a vulnerable elderly person reliant on stretched staff and scant facilities to enable you to recover after an operation or a fall. We need to ensure that everyone is treated with dignity and respect. People need to be able to have access to basic requirements of life such as access to food and water and being able to use a toilet when they need to.